US SHIPPING
Standard orders placed before 1pm Eastern Time Monday through Friday (excluding holidays) usually ships the same day. Expedited orders placed before 1pm Eastern Time Monday through Friday will ship the same day.
At this time we are unable to ship to P.O. boxes.
For delivery to US addresses, we offer the following shipping options:
| SERVICE | COST | DELIVERY TIME | |
|---|---|---|---|
|
FedEx Ground |
Complementary |
1-5 days |
Delivery within 5 business days for orders placed Monday-Friday. |
|
FedEx 2Day |
$15 |
2 days |
Delivery within 2 business days. |
|
FedEx Standard Overnight |
$30 |
Next day |
Delivery the next business day afternoon. |
|
Same Day Delivery |
$45 |
Same day, 5pm-9pm Eastern time |
Manhattan and NK popular zip codes only. |
FedEx does not consider weekends and holidays as business.
Due to the high volume of orders during the holiday season and pop-up sale dates, some shipments may be delayed.
Same Day Delivery (select areas only):
Same day delivery is available to New York City addresses in Manhattan and NK popular zip codes (see list below). Orders must be placed on weekdays (excluding national holidays) before 3pm local time, and will be delivered between 5pm and 9pm the same day. Orders placed after 3pm will be delivered the following business day between 1pm and 5pm. Please be available at the delivery address during the delivery window to receive the package. If no one is available to receive the package, delivery will be re-attempted the following day for an additional $45 fee.
Eligible delivery addresses include all of Manhattan, and the following zip codes in Brooklyn: 11201, 11205, 11211, 11212, 11215, 11217, 11218, 11222, 11223, 11224, 11230, 11234, 11235, 11237, 11238
All orders placed on a holiday will be processed the next business day.
New Year's Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Day After Thanksgiving
Christmas Day
RETURNS & EXCHANGES:
NORMALIFE health and beauty products are not eligible for returns, except in the case of damaged product. Clothing items may be returned as per our return policy.
To exchange an item, simply return the item you do not want and order the replacement as normal.
Please contact our Customer Service team by emailing info@normakamali.com or calling 212-957-9797 extension 100 if you have further questions.
RETURNING YOUR PURCHASE:
Should you need to return your purchase, you have 30 days from receiving your order to send your items back to us.
Please follow the simple steps below to return your purchase:
- Package the item(s) to be returned in their original packaging. Note on the packing slip which items are being returned, and include the packing slip as well.
- For your convenience, we have included a FedEx return shipment label with your packing slip. Simply affix the return label to the outside of your package. An additional $8.95 will be deducted from your refund if our FedEx label is used.
- To track your package, be sure to retain a copy of the tracking number from your shipment label.
- Your return package can be dropped off at any FedEx collection box or given to your FedEx carrier.
We prefer that items are returned to us via our own FedEx service so that they are protected and insured. You can return using any secure means, but we may not accept liability. Please contact Customer Service by emailing info@normakamali.com or calling 212-957-9797 extension 100 if wish to do this, and send your purchase to the following address:
DSV
c/o NORMALIFE RETURN
1009 Middlesex Ave
Port Reading, New Jersey 07064
RECEIVING A REFUND:
Your refund will be credited to the original payment method.
If your order has been sent to a destination within the US, any collected sales tax will be refunded. We do not reimburse expedited shipping charges.
Please note that refunds can take up to 3-5 business days to show on your account due to varying processing times between payment providers.
OUR POLICY:
All items must be returned new, unused, and with all garment tags still attached (for clothing) and seals in place (for skin care items). Returns that do not meet our policy will not be accepted and will be sent back to the customer.
Ineligible Items:
Due to the nature of the merchandise, non-clothing NORMALIFE products are considered Final Sale and may not be returned. This includes, but is not limited to, beauty, cosmetics, culinary, health and massage products.
Repeated Returns:
We offer a flexible return policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged at our discretion or lead to the closure of your normalife.com account.
Late Returns:
Your purchase should be sent back to us within 30 days of receiving your order. Returns outside of this period may be accepted at the discretion of NORMALIFE, LLC. Please contact Customer Service prior to any late return.
Clothing:
Please take care trying on items, as all products must be returned in a new and unused condition with all garment tags still attached.
Swimwear & Lingerie:
Swimsuits, bikini bottoms, and briefs should be tried on over underwear, without removing the protective adhesive strip.
Gifts:
To arrange a gift return, please contact Customer Service by emailing info@normakamali.com or calling 212-957-9797 extension 100, and we will assist you further.
Faulty goods:
Goods are classified as faulty if they are not of satisfactory quality, fit for purpose, or as described. Please note that items which are damaged as a result of normal wear and tear, by accident, or through misuse will not be considered faulty.
If your item is faulty when you receive it, you can return it for a refund within 30 days from the date you received it. If you have owned your item for longer than this, please contact Customer Service.
Colors:
We have made every effort to display the colors of our products that appear on normakamali.com as accurately as possible. However, as computer monitors, tablets, and mobile devices vary, we cannot guarantee that your screen's display of a color will be completely accurate.
Final Sale:
During our sale clearance, products marked as Sale cannot be returned or exchanged.
INTERNATIONAL SHIPPING
Norma Kamali Inc. offers international shipping to a limited number of countries. If you do not see the country you wish to ship to listed during checkout, please contact us. Shipping cost, taxes, and duties are calculated and paid for at time of checkout.
INTERNATIONAL RETURNS:
International returns are handled just like domestic returns, with the following exceptions:
- Customer is responsible for all shipping charges.
- Refunds may take longer due to shipping times and payment provider processing times.